Frequently Asked Questions

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

1. Our emails might be going to your junk or spam folder
2. There might have been a misspelling when you entered your email address during checkout
3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to Sales@thewondernest.co.uk

For some of our deliveries, our couriers require a contact number to ensure the smooth delivery of your order. We won't give it to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily

Absolutely.
The Wonder Nest strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

All orders placed by 15.30pm GMT on a business day will usually be processed within 24 Hours

Orders placed after 15.30pm or outside business hours will be processed the next business day.

We deliver anywhere in the UK (United Kingdom) mainland.

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email Sales@thewondernest.co.uk or by phone 01473561076‬.

No sorry, currently we only deliver within the United Kingdom

We deliver anywhere in the UK (United Kingdom) mainland.

• Free shipping on all orders.
• No Hidden Fees: All costs are clearly stated at checkout.

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email Sales@thewondernest.co.uk or by phone 01473561076

After placing your order, it typically takes 24 Hours to process your order provided you ordered before the 15.30pm cut-off time. If this timeframe has passed, please contact our customer service.

Please see Product Page as this will show Delivery Timescales for your product as this varies between products.

Orders placed on weekends are processed the next business day.

Our estimated delivery times for in-stock items are Between 2 to 10 working days.

For accurate information, please always check the product pages before placing an order.

Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Unfortunately not, we cannot deliver to PO Boxes.

Once your order has been shipped, you will automatically receive a Track & Trace code. Please also check your spam folder, as our emails sometimes end up there. Note that it may take some time for your Track & Trace link to become active.If the courier does not provide a tracking number they may call to confirm delivery so please include a contact number.

You can track your order using the Track & Trace number you received via email.

Note that it may take some time for your Track & Trace link to become active if available and some products use different Delivery couriers so tracking numbers may not always be available.

If you need any help please dont hestitate to get in touch on email or call us.

Email us at
Support@thewondernest.co.uk and we will respond as soon as possible

Please visit our Returns & Refunds page for further details.